If you’re thinking about using a 24/7 answering service at your business, but you’re not sure whether or not it’s a good investment, you’ve come to the right place.
Whether you are looking for a way to take after-hours calls, need to augment your existing reception staff, or you just want to avoid sending customers to voicemail, a 24/7 live answering service can be very helpful.
The way it works is simple. Customers call your number just like they normally would, and are rerouted to an answering service, where a customer service representative will greet them, take their messages, and take appropriate action based on their call.
In this article, we’ll discuss a few of the top benefits of using a 24/7 live answering service. Let’s get started now, and help you decide if an answering service is right for you.
Save Money By Avoiding Hiring More Full-Time Staff
Even if you already have a full-time receptionist, you may need to use a 24/7 live answering service to take after-hours calls. Hiring another person to do this for you can be cost-prohibitive.
But with an outsourced live answering service, you benefit from economies of scale! Representatives will always be available to take calls for your company, but you only pay for the services you use.
That means that, overall, hiring a 24/7 answering service is one of the most cost-effective ways to answer calls – you can save money, and use that money to build your business.
Provide Better Customer Service And Increase Profits
Great customer service is a key to profitability and business success – and using an answering service helps you provide better customer service in a few ways.
- Avoid sending customers to voicemail – About 80% of potential customers who call you and get sent to voicemail will never call again. By avoiding this, you can boost sales and customer satisfaction.
- Maintain your brand’s reputation – You can instruct your call answering service to answer the phone just like you would, ensuring you provide a consistent customer service experience.
- Always answer quickly – You may not be able to get to the phone in time to answer a call, but your 24/7 call answering partner always is. Your call answering service will always be 100% reliable and responsive! A quick response is a great way to satisfy your customers.
For all of these reasons and many more, a 24/7 live answering service can really boost your customer satisfaction – and in turn, your profits.
Always Get The Most Important Calls Sent To You Right Away
If a customer is calling about something that’s not too important, your answering partner can take a message and send it along. That means fewer interruptions from calls that aren’t important – so you can focus on your work, and read their messages on your own time.
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But critical calls can be sent to you right away, even on your mobile device – ensuring that when a customer needs immediate help or attention, you’re there to respond.
Maintain A Better Work-Life Balance
If you’re answering the phone at all hours of the day – or night – it may be time for you to consider using a 24/7 live answering service. By using an answering service, you can avoid interruptions after-hours, and live a more balanced lifestyle. You can’t put a price on that!
Spend Your Time On More Important Parts Of Your Business
Another key benefit of using a 24/7 live call answering service is that you can spend the time you used to spend answering calls and performing administrative tasks on other parts of your business.
Depending on the call answering service that you choose, you may be able to get additional services like appointment scheduling and integration with your business calendar – allowing your call answering service to handle every part of talking to customers and scheduling appointments.
This allows you to spend your time doing things that are more important – like serving your customers, thinking of ways to improve your business, hiring staff, and much more. With all the time you save, you can build a better business!
Invest In A 24/7 Live Answering Service – And See How Your Business Can Benefit!
For all of the reasons above (and quite a few more) a 24/7 live answering service can be a really great investment, particularly if you run a small business and do not have a full-time receptionist, and tend to answer calls on your own. So don’t wait. Explore your options today, and see which 24/7 live answering service may be right for you.
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